To all fans, Jiyeon and I have tried the different methods of password retrieval suggested by you all. I also think that calling the Weibo support team to retrieve Jiyeon’s password manually is the fastest method. But the hotline keeps redirecting us to voice mail. I guess there aren’t many staff working in the customer service hotline department. It seems really difficult for us to get through, furthermore, we’re calling from overseas. I really feel like crying! I guess we should wait patiently till Chinese New Year is over before calling again!
Translator’s note: Chinese New Year lasts for a 15-day period/half-moon period in China, so technically it’s still considered a public holiday period for the Chinese. Chinese/Lunar New Year officially ends on 23rd February (Tuesday).